It is possible to host our products within your own organisation or with a hosting company. For larger applications and solutions, Componence advises to use a dedicated server. Besides the standard products like co-locating and bandwidth, it is possible to agree upon a Service Level Agreement. These SLA contracts are often limited to the warranty on the hardware, the availability of the network, the being 'up' of the operating system and the database and the providing of a backup service. You can also choose to have us provide the hosting for your in our own racks at XS4ALL and Enertel. Obvious advantage is that there is only one company to talk to for hosting and application maintenance.

It is possible to ask Componence to provide both maintenance and support of our products or to ask a third party to take on these services. Ofcourse, you can choose to not use use SAAS at all. The cost of a SAAS contract with Componence are dependent on:

• Correctional maintenance
• Guaranteed number of operational support hours per year
• Guaranteed number of planned maintenance hours per year
• Guaranteed stand-by (for example; including holidays) hours per year

The desired level of service differs per client, making this contract customized per organisation. To provide you with an indication; take into account, for an average contract of this kind, 15% of the total costs of the project including licenses.

An important part of the SAAS is the Quality Plan. This plan is constructed by the client, Componence and, if so requested, a third, external hosting party. In this plan are the steps, procedures, agreements and the responsibilities of all involved parties.

Componence often releases new versions of our products. With the upgrade agreement your organisation is provided with the latest version at all times. This service can only be requested in combination with a SAAS contract.

It is possible to hire our products as ASP service. Your solution will run, together with other clients, in an environment controlled by us. The ASP service is a complete solution which is a collection of the following services (see above): Hosting, SAAS and upgrades.