Liferay Enterprise Service Levels
Platinum, Gold and Limited
The Liferay Portal Enterprise Edition license entitles you to an extensively tested and finely tuned portal product, including a service level agreement at Platinum, Gold or Limited level.
Additionally, you will receive regular service packs and discounts on Liferay training courses, while enterprise clustering is included in the Platinum and Gold package. Pricing is based on the number of servers the Liferay Portal Enterprise Edition license applies to.
Interested in Liferay Portal?
Please contact us at sales@componence.com or call 020 44 99 590 for detailed information about pricing, trial licenses and volume discounts.
Service Levels
| Limited | Gold | Platinum | |
|---|---|---|---|
| Software | |||
| Liferay Portal Enterprise Edition |  | | |
| Patch Updates | | | |
| Consolidated Service Packs | | | |
| Emergency Hot Fixes | | | |
| Services | |||
| Customer Portal | | | |
| Web-based Update Repository | | | |
| Updates Alerts | | | |
| Web-based Incident Tracker | | | |
| Incident Resolution Support | | | |
| Number of Incidents | Unlimited | Unlimited | |
| Number of Customer Contacts | 2 | 3 | |
| Web-based Support | | | |
| Max Web Response Time | 1 Business Day | 1 Business Day | |
| Phone Support | 8 x 5 (Mon - Fri) | 24 x 7 x 365 | |
| Max Phone Response Time | 4 Hours | 2 Hours | |
| Emergency Response Time | 1 Hour | ||
| End of Service Life Policy | | | |
| End of Version Support | Extended | Extended | |
| Software Indemnification | | | |
| Injunctive Relief | | | |
